Benefits:

401(k)
Company car
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off

The Operations Manager will report to the General Manager and be responsible for managing the restoration division. As an Operations Manager, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. You will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!”

Key Responsibilities

Oversees the day-to-day operations of restoration crews including schedules & production levels
Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member
Develop and implement processes to improve performance
Develop employees for opportunities of greater responsibility, improve the abilities, skills and knowledge of production personnel through appropriate instruction and training.
support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
Ensures strict compliance with all safety procedures and implement safe working procedures in assigned restoration areas
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
Manage staff development of the Restoration Division
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
Maintain the development of leadership and management skills, as well as Restoration expertise.

Position Requirements

Valid Driver’s License
2+ years of management experience (Prefferred)
At least one year of restoration industry experience preferred
IICRC certifications preferred
Strong interpersonal skills, leadership skills, and management skills.
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Effective written and oral communication skills

Skills/Physical Demands/Competencies
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

Salary + Commission Available

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Compensation: $80.00 - $110.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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